Customer Service Manager Job Responsibilities:
Maintains customer satisfaction by providing problem-solving resources; managing staff.
Customer Service Manager Job Duties:
- Accomplishes customer service human resource objectives
by recruiting, selecting, orienting, training, assigning, scheduling,
coaching, counseling, and disciplining employees; communicating job
expectations; planning, monitoring, appraising, and reviewing job
contributions; planning and reviewing compensation actions; enforcing
policies and procedures.
- Achieves customer service objectives by contributing
customer service information and recommendations to strategic plans and
reviews; preparing and completing action plans; implementing production,
productivity, quality, and customer-service standards; resolving
problems; completing audits; identifying customer service trends;
determining system improvements; implementing change.
- Meets customer service financial objectives by
forecasting requirements; preparing an annual budget; scheduling
expenditures; analyzing variances; initiating corrective actions.
- Determines customer service requirements by maintaining
contact with customers; visiting operational environments; conducting
surveys; forming focus groups; benchmarking best practices; analyzing
information and applications.
- Improves customer service quality results by studying,
evaluating, and re-designing processes; establishing and communicating
service metrics; monitoring and analyzing results; implementing changes.
- Maximizes customer operational performance by providing
help desk resources and technical advice; resolving problems;
disseminating advisories, warnings, and new techniques; detecting and
diagnosing network problems.
- Updates job knowledge by participating in educational
opportunities; reading professional publications; maintaining personal
networks; participating in professional organizations.
- Accomplishes information systems and organization mission by completing related results as needed.
Customer Service Manager Skills and Qualifications:
Customer Service, Process Improvement, Decision Making, Managing
Processes, Staffing, Planning, Tracking Budget Expenses, Analyzing
Information , Developing Standards, Help Desk Experience, Emphasizing
INTERESTED CANDIDATE ARE REQUIRED TO SEND THEIR CV TO email@example.com OR
SEND NAME, PHONE NUMBER, POSITION APPLYING FOR.TO 09095017876.
NOTE THIS JOB ARE FOR CANDIDATE BASED IN LAGOS STATE.